Last Updated: August 25, 2025
This Refund Policy applies to services provided by Oranjy Limited (trading as Spanish Chat and Italian Chat) to consumers in the United Kingdom.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel your contract for our services within 14 days without giving any reason. This 14-day "cooling-off period" starts the day after you subscribe to our service.
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., an email). You can contact us at:
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (if any), without undue delay and in any event not later than 14 days after the day on which we are informed about your decision to cancel this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested us to begin the performance of services during the cooling-off period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation of this contract, in comparison with the full coverage of the contract.
You will lose your right to cancel if you request us to provide the service and we have fully performed the service within the 14-day cooling-off period, and you acknowledged that you would lose your right to cancel once the service was fully performed.
This typically applies to one-off services that are completed immediately upon purchase.
Beyond the 14-day cooling-off period, refunds are generally not provided unless:
Any such refund requests will be assessed on a case-by-case basis. Please contact us at [email protected] to discuss your specific situation.
If you have any questions about our Refund Policy, please contact us: